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Quick Tips: Are your self-help tools collecting dust?

To have truly successful self-help tools you need to make the guidance simple and immediately actionable (plain language, visuals, etc). If your internal clients need to decipher those self-help materials, they are more like to text or message the lawyer who they already know to be very responsive.

Quick Tips…

This vicious cycle can be broken with a two-part approach:

  • simple and actionable content, coupled with,
  • regularly redirecting the business to the tools.